Terms of Use

Last updated September 26, 2026.

Who we are

Pablo is an iOS app made by E12 Labs Limited, a company registered in Cyprus with registration number HE 495121 and its office at Ellados 12, 8020 Paphos, Cyprus. By using the app you agree to these terms. If you do not agree, do not use the app.

What Pablo is

Pablo is an AI life organizer you talk to. It keeps what you tell it and send it in spaces, files it on each space’s board, and brings it back when it is useful. You can share a space with other people and work on it together. We can add, change, or remove features at any time. Some features may need a paid plan. When they do, the price is shown clearly before you pay anything.

Your account

Creating an account requires a working phone number, which we verify with a code we send you, and we may ask for other details, like your name, to personalize the app. Whoever controls that phone number can sign into the account, so keep it secure and tell us if you lose it. You are responsible for what happens under your account.

Fair use

Use the app as it is meant to be used. Do not probe, overload, or break the service. Do not scrape it, copy it at scale, resell it, or use it for anything unlawful. Do not use it to store or send content that is illegal, hateful, or abusive, and do not use it to make decisions about other people that the law regulates. We can suspend or close accounts that do any of this.

What the assistant says

Pablo runs on AI models. It gets things wrong sometimes: it can misremember, misfile something, or state something confidently that is not true. Check anything that matters before you rely on it. Pablo is not professional advice, so do not use it for medical, legal, financial, or other important decisions on its own.

Shared spaces

When you share a space, every member sees everything in it, including what was there before they joined. Only invite people you want to have that, and only put other people’s information into a space if you are allowed to. If a shared space goes wrong between the people in it, that is between you. We can remove content or close a space if it breaks these terms.

The person who made a space owns it. They can invite people, remove them, change the space, and delete it, which removes it for everyone. Anyone else can leave at any time. What you wrote in somebody else’s space stays there for the others after you leave or delete your account.

Only invite phone numbers you are allowed to use, and never use invitations to send people messages they did not ask for. An invite to somebody who is not on Pablo yet is a text you send yourself, from your own phone.

Your content

What you put into Pablo stays yours. You give us the right to store it, process it, and send it to the providers we use, so the app can work for you. People on our team may read it to fix problems and make Pablo better. If you send us ideas or feedback, we can use them freely, without owing you anything. This never includes selling your personal data, which is covered by our privacy policy.

Ownership

The app and the Pablo name belong to E12 Labs Limited. You get a personal, non commercial right to use them inside the app.

Ending things

You can stop using the app at any time, and delete your account from the account screen in the app or by emailing [email protected]. We can suspend or end access for accounts that break these terms.

No promises

The app is provided as is, without warranties of any kind. To the extent the law allows, we are not liable for indirect damages or lost profits, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights that consumer law gives you and that cannot be waived.

Law and disputes

These terms are governed by the law of Cyprus, and disputes go to the courts of Cyprus, unless the consumer law of your home country gives you a mandatory right to something else.

Changes

We may update these terms. If a change matters, we will say so in the app or on this page before it takes effect. Using the app after that means you accept the updated terms.

Contact

Email [email protected], or write to E12 Labs Limited, Ellados 12, 8020 Paphos, Cyprus.